Exchange & Alteration Policy

Last Updated: May 2026

We want every customer to feel confident in her purchase. This policy explains when a size exchange, fitting guidance or alteration support may be available.

1. Size Exchange Window

• Easy size exchange within 3–5 days from purchase or delivery, subject to stock availability.
• Product must be unused, unwashed, unaltered and in saleable condition.
• Original tags, labels, QR codes, packaging and invoice must be intact.
• Initiate through your order confirmation email, WhatsApp, or Contact Us.

4. No Cash Refunds

We do not offer cash refunds. Where a size exchange is unavailable, we may offer replacement, store credit or another suitable resolution at our discretion.

6. Online Delivery Issues

Any wrong, damaged or defective item from an online order must be reported within 48 hours of delivery with clear photographs.